Shipping Policy
Shipping Address
We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)
We will ship to address provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.
We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.
Please note that, the shipment delivery lead time and self pick-up lead time will start on the next working day after your purchase.
Self Pick-up
You can choose to collect your purchases next working day time 4pm to 7pm at our Office Location:
EY Signature Online (003018064-K)
[A-28-07, LIDO RESIDENCY]
[JALAN YAACOB LATIF]
[BANDAR TUN RAZAK]
[56000 KUALA LUMPUR]
Email : eysignature@ects.com.my
Website : www.ects.com.my
Tel No : +6011-11448288
Once the order is ready for collection, we will send you an Whatapp Messenger / Email notification or Phone call.
* Self pick-up hours will be subjected to change due to public holiday, any unforeseen events and EY Signature Online by ECTS company events.
* We strongly encourage customer to inspect the purchased item during self pick-up, EY Signature Online by ECTS will not be liable to any damaged or missing item once customer leaves the store. (except defect cover by warranty).
* Self pick-up order must be collected within 90 days from the date of purchase. Failure to collect the order within the 90 days timeframe will result in the forfeit of the order and with no refund.
* This self pick-up policy is for EY Signature Online by ECTS online store purchase only
Shipping Time
All orders are delivered through our designated courier service providers.
If customer orders large or bulky items, we reserve the right to cancel as the courier service may not be able to fulfil the order. However, customer can always opt for self pick-up at our office.
EY Signature Online by ECTS will use its reasonable endeavors to ship out your order within the stated time frame, however EY Signature Online by ECTS may not be able to ensure that these time frames will always be met, as many factors may affect the delivery schedule.
For Peninsular Malaysia
It usually takes between 2-5 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5.00pm weekdays only.
*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed
For East Malaysia
It usually takes between 4-7 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5.00pm weekdays only.
*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed
For Pre-Order
We may not be able to guarantee the estimated shipping date for pre-order item. We will ship out the pre-order item, the moment the item arrived.
Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department or any Malaysia’s governmental agency.
**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online orders received are not guaranteed to arrive on time. The delay may be due to cut off date set by our third party courier service provider or overcapacity.
**EY Signature Online by ECTS does not accept responsibility for delivery failures or delays caused by our third party delivery courier service providers.
Tracking Number
Once we processed the order, you will receive a tracking number.
You may also visit the link below to track your shipment once you have received the tracking number.
NinjaVan
https://www.ninjavan.co
J&T Express
https://www.jtexpress.my/track.php
DHL
https://www.dhl.com/my-en/home/tracking.html
**The courier company may take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.
Risk of Loss
Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages.
If your tracking shows that your package has been delivered, it is advisable to check with your neighbours and family members to confirm if they have receive the item on behalf.
Risk of loss will be passed to customer once the carrier service provider picks up the parcel or once customer self pick-up the item at outlet. For claimant of basic insurance, please contact the respective courier service directly.
Insurance policy
Every parcel has only a basic coverage of maximum RM200. It is recommended for customer to purchase additional insurance coverage for parcel value above RM200. Additional insurance coverage is via Ninjavan only.
Insurance Policy Terms & Conditions
Territorial Limit - Within Peninsular Malaysia Only
Limit of Liability - Max RM 10,000 per consignment note
Period of coverage - From the point of collection/receipt of the shipment until delivery of the same to the recipient. The insurance coverage is deemed expired upon recipient signed and/or stamped on the Proof of Delivery without raising any loss, damage, shortage and/or any other dispute to the shipment.
Excluding mechanical, electrical and electronic derangement or breakdown unless caused by violent, external, accidental and visible means.
Excluding loss, damage or liability, whether directly or indirectly, caused by or arising from the courier process.
Excluding any claim arising from customs, police or any government detention or in their storage
We strongly recommend customer to purchase additional insurance coverage especially for high value items.
*** EY Signature Online by ECTS reserves its right to change, modify, review or delete any of these Terms and Conditions from time to time in its discretion
***EY Signature Online by ECTS reserves its right to change the courier service that are selected by customer due to limitation of the selected courier service. Customer will be notified of the change of courier service by phone call or by email.
